Warranty Policy

Warranty Start Date

Warranty coverage begins on the date the customer receives the product.

Delivery information, tracking records or other reasonable proof of delivery may be used to determine the warranty start date.

Warranty Coverage Periods

Warranty periods may vary depending on the type of component involved.

• Main components: up to 2 years from the delivery date.
• Eligible accessories: up to 6 months from the delivery date.
• Eligible consumable parts: up to 3 months from the delivery date.

What May Be Covered

Eligible warranty claims generally relate to defects in materials, manufacturing or normal product function that occur during the applicable warranty period.

Examples may include:

• Manufacturing defects.
• Defective eligible electrical or mechanical components.
• Material defects affecting normal product operation.
• Component failure during normal intended use.

All claims are subject to review before warranty coverage is approved.

What Is Not Covered

Warranty coverage does not generally apply to damage or failure caused by circumstances unrelated to a manufacturing or material defect.

• Normal wear and tear.
• Accidents, collisions, drops or impact damage.
• Improper use or use outside the intended purpose.
• Unauthorized repairs, modifications or disassembly.
• Improper installation or maintenance.
• Damage caused by misuse or neglect.
• Cosmetic damage that does not affect normal function.
• Loss or theft.
• Damage caused by external events or improper storage.

Water or moisture-related damage may also be excluded where the product has been exposed beyond its intended protection level.

How to Submit a Warranty Claim

Please contact Zenvori Goods before attempting to return, repair or replace any product under warranty.

Our support team will review the issue and may request additional information before determining whether the claim qualifies for warranty service.

Information Required for a Claim

To help us review a warranty request, customers may be asked to provide:

• Order number.
• Customer name and contact information.
• Product name or model.
• A clear description of the problem.
• Photos showing the product and affected component.
• Video demonstrating the issue where appropriate.
• Any relevant error messages or diagnostic information.

Additional information may be requested where reasonably necessary to determine the cause of the issue.

Warranty Resolution

If a warranty claim is approved, the appropriate resolution will depend on the product, component and nature of the issue.

Possible resolutions may include:

• Troubleshooting or technical support.
• Replacement parts.
• Repair where appropriate.
• Replacement of an eligible component.
• Replacement product where appropriate.
• Another reasonable warranty solution based on the circumstances.

The specific remedy will be determined after the claim has been reviewed.

Warranty Shipping

If a product or component needs to be returned as part of an approved warranty claim, shipping instructions will be provided before the item is sent.

Shipping arrangements and any applicable shipping costs will depend on the nature of the approved claim, product and destination.

Warranty Claims vs. Returns

Warranty coverage is separate from our standard return and refund policy.

A standard return generally relates to an eligible return request made within the applicable return period, while a warranty claim relates to a covered product defect during the warranty period.

For standard returns, please review our Refund & Returns Policy.

Product-Specific Warranty Terms

Some products may include warranty terms that differ from the general periods described on this page.

If the relevant product page includes more specific warranty information, those product-specific terms will apply to that product.

This allows warranty coverage to reflect differences between product categories, components and manufacturers.

Contact Us

If you believe your product has a warranty-related issue, contact Zenvori Goods before returning or repairing the item.

Please include your order number, product details and clear information about the issue.